SHIPPING POLICY | Dots by Sam

Shipping Policy

I am committed to ensuring that your Mandala Dot Art items reach you safely and efficiently.

Please review the details of our shipping policy below.

Processing Times
• All orders are processed within 1-3 business days after payment is received.
• Custom or made-to-order items may require additional processing time, which will be specified at the time of purchase.

Shipping Methods & Delivery Times
• We use Australia Post to deliver your items.
• Estimated delivery times:
o Within Australia: 5-7 business days.
o International orders: 2-4 weeks, depending on your location and local postal services.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or weather conditions.

Shipping Costs
• Shipping costs are calculated at checkout based on your location and the weight of your order.
• Free shipping may be offered on select items or promotions, as indicated on the product page.

Customs and Import Duties
For international orders, customs fees or import duties may apply upon arrival in your country.

These charges are the responsibility of the buyer, and I recommend checking your local customs regulations for more information.

Packaging
I take great care in securely packaging your items to ensure they arrive in excellent condition.

Sustainable packaging materials are used wherever possible.

Lost or Damaged Packages
• Once your order has been shipped, we are not responsible for loss or damage during transit.
• If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim.

Retain all original packaging and provide any necessary documentation.

Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this to track your package’s progress.